Support Center
We’re here to help. Cantonese & English support.
Email Support
General enquiries, technical support & billing
support@fxvps.ioTypically within 24 hours
Existing customer?
Log in to manage your VPS, view invoices and submit support tickets.
Common Support Topics
🖥️
Connect to VPS
How to connect to your VPS using RDP (Windows, Mac, iOS, Android)
📊
MT4/MT5 Setup
How to log in to your trading account, install EAs & configure terminals
➕
Add Terminal
How to create additional MT4/MT5 terminals using the one-click script
🔑
Reset Password
How to reset your VPS password or trading account password
💳
Billing & Payments
Payment methods, billing enquiries, upgrade or downgrade plans
🔄
Restart VPS
How to restart your VPS via the client portal
Expected Response Times
<1hr
Urgent (VPS offline)
<12hr
General technical support
<24hr
Billing & general enquiries